Posted on

When & Why Technology Companies Need Video

AI meets Tech meets Video

Why Video?

If you’re reading this post, it might be because you own or work at a technology company and want to know what type of video and how to use video for your company. First, let’s get to the why you might need a video… and let’s get beyond the obvious of “everyone is doing it” because that’s not a good reason to do video. Most of the technology companies that have called us to either get an idea of cost or what it takes to do a video call us for similar reasons. Most technology companies call us because they are struggling to get potential clients to understand that they are there for their clients… that they are humans too… and that it’s not all Artificial Intelligence that make up a client’s technology backbone.

We usually hear about a website that is sterile, a lot of images of servers and techie stuff, but somehow they’re missing the human element. It’s interesting that Dow Chemical also struggled with this and created a commercial that still sticks with us today (and no we didn’t produce that commercial). Ironically, reading this Forbes article titled “Healthcare’s Often Missing Element – The Human Element” they also list several other companies who have this same problem. People are what make the world go around… but more importantly, people are what make sales happen. There lies the problem some technology companies have: they stick to words and images that are cold and meaningless in getting the sale. They often rely on their sales team without providing some of the best tools available to them in marketing: video.

That’s the Why. Why video can make the difference. What about When?

Next, when is it time to invest in a series or a single video? It varies by business and by individual, but the real answer is brought to light by the answer to the questions, “Do potential clients get you? Do potential clients understand you?” As with any business, when you have to differentiate yourself by explaining all the things you do rather than helping the potential client understand why you do what you to improve this world, something might be missing. It might be time to explore video for your technology company if one or more of the following ring true:

  • Potential clients don’t understand what you do. They don’t understand the cloud or backups or the difference between a backup and an archive.
  • Potential clients don’t connect with you as people, rather as a service.
  • Potential clients just want numbers without getting to know you.
  • Potential clients just want answers without understanding the entire portfolio of services you offer.
  • People aren’t making the connection between their needs and the services you provide.

Most marketing does a lot of the above, but the difference between print, web, document, etc. marketing and video marketing is one is read (with all the inflections or tones they think you are trying to say) and the other is shared and stated exactly as you have intended. THIS is why everyone is doing it…not because others are doing it, but because it conveys the message in the desired tone and matching meaning.

What type of video should I create?

Great question. The type of video depends on what your end goal is and what you hope will happen when they finish watching the video. Our recommendation is to consider one of the following videos to determine which video is the best to start with.

It may not be time for you to consider video, and that’s OK, but if it is time to talk, we’d love it if you consider contacting us about what you’re trying to convey. We might be able to help.

Posted on

How To Use Video to Recruit Talent (Talent Acquisition)

image of person speaking to camera

We’ve had several clients use video to acquire new talent. When hiring, you want the best of the best, right? Part of finding the best is being found. Whether you use a job board, a head hunter, or just market jobs on your website, we’re pretty sure you want to convey a message of professionalism and refinement. You have some options here and one of the ways you can differentiate your business (and the jobs you are posting) is video.

Most of our clients like to stand apart from their competition by being a little different. Most companies are not using video to their fullest capacity, meaning, they are not using all the tools at their disposal. Again, it depends on your industry and your needs, but when placing a post for a job, there comes a time when video will capture attention and increase visibility.

We have several recommendations when it comes to creating an effective video, and they apply to employment videos as well.

  • Be Up Front. This doesn’t mean, don’t lie…it means, say what’s important early on so people know what you’re talking about and why they should continue to listen. This applies to the employment video too. What’s the job? Who should apply? Who shouldn’t apply? What are the absolute must haves to getting the job? When does it start (if important)? Pick any one or two of these to be in the very beginning of the video. By doing this, you’re telling the viewer who the right audience is and if they don’t fit the mold, they can continue in their search for the right job for them.
  • Be concise. No one wants to listen to a 10 minute diatribe about a job. What they do want to know are answers to their burning questions. Give those answers as quickly and concisely as possible.
  • Keep it Short. Along with concise goes short, so this should go without saying; however, we also know that when you work closely with a project, you might forget about the end user or client. Keep the length appropriate for the purpose. Keep in mind, sometimes it makes sense to go longer, sometimes it doesn’t, but don’t go long to get it all in. Leave the wanting more.

Once you have the concept, you’ll also want to consider where to place the video(s). We’ve seen a couple of avenues that make sense. One of our clients, a Fort Lauderdale company used their videos on their website to make active when the job was open (or about to open) and disabled (hidden) when the job was occupied and the listing was not needed. Another client, a Boca Raton company, placed the video on LinkedIn to bring in prospects. They were hiring for similar roles all the time and placed the video on their company page and in their feed on occasion to bring awareness to their need. We also had a West Palm Beach company place their video into hiring groups on social media and on their listing (as a link) in their online hiring job board (think Ladders, Monster, etc.). They tell us they were able to tell prospective new hires exactly what they wanted to attract the right people. Of course, they still had to do all the necessary work to hire someone like interviewing and background checks, but they felt it was worth the pre-work and effort to attract the right people.

Here’s an example of one of those videos:


If you have any questions or want to find out more information about video and how it may help you, let us know. We’re here to help!

Posted on

How Many People Should Be In My Business (Testimonial) Video?

People in a Business

This is a common question we get all the time. How many people should be interviewed? Or how many testimonials should we have in the video? The answer is much more simple than you think. There are a few variables that affect the quantity of people that should be in your video or testimonial video.

As an example, if you are creating a 60-second video featuring testimonials, you have to think about how long each person has to say what they need to say. If while on camera, they are going to say, “XYZ Company was the most reliable company I have ever worked with because they provided me with answers that were relevant to my issue and solved my problem.” It would take between 8 to 12 seconds for them to say just that line. We have to also assume they’ll want to give a little backstory as to what they were looking for in a company and why they were looking for that. Let’s assume each of those statements could be made in the same amount of time. Three sentences, average of 10 seconds each, is approximately 30 seconds of content (provided they stated it perfectly).

I have to imagine, you’re starting to notice the problem. If you wanted three people on camera giving you a testimonial but each person said three or four sentences that took 30 seconds to say, you’re running out of time pretty quickly. Don’t forget, we’ll also need a little breathing room between each testimonial to set the stage for what their issue is and how the business solved it.

The above only addresses the time it takes to make a statement, but does not take into account that you may want to have a voice over stating how to contact you or to reinforce something that was said in one of the testimonials. All of this is why when we have clients creating a testimonial, we recommend a 90-second to 2-minute testimonial video to ensure you have enough time to get what you need plus the additional B-Roll shots required to create a polished, finished video.

When we take into account the above, we find that you can typically get between two and three people in a 2-minute testimonial video. Even more perfect than that is it typically takes about a half day to get testimonials from that many people along with the B-Roll shots.

We like to use this video as an example because it provides you with all the information you need to help you understand what problem is being solved and why that company was able to accomplish it.

This video allows time for the viewer to understand what the issue that Bill faced and how Credit Brain helped him overcome it. You can feel a bit of emotion in this story and, if you were in Bill’s situation, you might be inclined to make the call.

While video isn’t the only reason people call, it sure does help the viewer understand and feel the situation more clearly. If this is what you’re after and still have questions, feel free to reach out to us with your questions, or comment below.

Posted on

How Long Does it Take to Get a Professional Video?

Photo taken during a video shoot with Plum Productions

Time is money and you want to know, how long should it take to get my video? You have every right to ask that question. You also have every right to get an honest answer. While we’ve had clients come to us because they were frustrated with how long it was taking to get their video from another production company, our goal is to be as upfront about timelines as possible. Timelines vary by several factors. Let’s dig into what can change the timeline and what you can do about it.

  • Deposit. Yes, we, like many other production companies, require a deposit to get started. This can sometimes slow the process down a little, depending on how large the client’s company is.
  • Before the Shoot.  You’ve decided to move forward and you hope to get your video in a week…is this realistic? Probably not, but it could be. We consider the time before the shoot to be the most critical and has the biggest impact on timeline. Here’s why: We base much of the rest of the video’s outcome on what happens before production begins. We hold a preproduction meeting to ensure we completely understand and everyone agrees to the direction the shoot is heading. We write scripts, plan the shoot schedule, etc. based on this information. A poor plan can result in a poor video, so we can’t stress how important a good preproduction meeting is for your success. This portion of the production usually doesn’t slow the process down unless things change directions and decisions can’t be made in a timely manner. Usually doesn’t happen, but sometimes it does.
  • The Shoot. The shoot is the shoot. It’s where the planning meets reality and stuff starts to happen. Typically we schedule a half, full or multi day shoot for a set number of hours. Again, this doesn’t usually cause any delays to the delivery time unless the client cannot schedule the shoot until someone has returned from vacation or needs to wait until a date in the future to begin shooting. That also applies to our schedule. If we’re already booked for the next several weeks, a new shoot most likely won’t get scheduled until after that clears up a bit.
  • Post Production. Here’s where time bends. Our goal is to always get you a finished product to review within about 7 to 10 days (unless otherwise stated during the shoot). Typically this is good for the client and good for us. It allows an adequate amount of time to be creative in the editing process while still keeping to a deadline. Where things typically slow down is when the client receives the first edit. That’s not a problem because there are usually several people involved on the client side to provide adequate feedback and list the revisions. There should always be revisions. We fully expect the client to want something revised, after all, it’s their video and they need to get what they want, right? Once we get the revisions from the client, we usually apply those concepts, thoughts, and themes to any other remaining video edits and make the changes to the first video. Believe it or not, one time we waited 6 months to get the revisions list. These things happen and when they do, they affect how quickly the client receives the completed video.
  • Final Payment. Once we’ve completed the required rounds of revisions the client will provide final payment and the final videos are delivered. Again, this can stall the delivery process if it takes a few weeks to process checks at your company. This isn’t common, but it does happen.

There you have it, several factors that can affect the final delivery time of your video. How long should it take to get your video created and delivered depends on schedules, payment timelines, and revision/feedback timelines. Our typical projects take anywhere from 30 days to 3 months…depending on the client. That said, one time we started and completed a project in 7 days…so that can happen as well. We can say with certainty that it’s very difficult to provide a highly produced, quality video in less than 30 days…and even more difficult is producing an delivering a video by last week (as is sometimes jokingly requested).

If you’ve been waiting for a video production company to complete your project and you’re outside those timelines, give us a call, we may be able to help or give you some questions to ask. Any other video questions?  Give us a call.

Posted on

How to Disrupt Your Industry Using Video

Set of 5 doors all with gray door and one red

You’ve heard it before, whether from your web developer or from a marketer… “You need video for your website.” While it’s true, video helps, video isn’t always the only answer. BUT, if done correctly, video can be the difference maker in standing out in a crowd of competitors. Let’s dig into a few stats and reasons why this is so.

First, think about the last time you purchased something online. Did the product page have information about the product? Of course it did.  Did the product page have photos of the product? Most likely. If the page didn’t have photos, would you have purchased the item? Most people we ask say they would not purchase an item online that didn’t have a photo to see the product. Did the product page contain a video? If it did, do you remember the video? Do you remember what or how they educated you on the product? Did they show you how to set it up, highlight certain features, or show it being used? Most likely, if the product page had a video and you connected with the product and video, you purchased the product.

Therein lies the effectiveness in video.

The video was effective in helping you process and retain information about the product so you can make better decisions. In fact, it has been shown that people are somewhere between 65% and 85% more likely to purchase a product after viewing a video than having not viewed a video about a product or service.

According to Eyeview, a video marketing agency, by including a video on the landing page, conversion increases by 80%. Even Hubspot Blog Post states that “54% of consumers want to see videos from brands they support in comparison to email newsletters (46%) and social media images (41%).”

Common Types of Video (and we have done all of these):

  • Product Demo videos showing how to use the product, how to set up the product, or just why you should buy the product.
  • How-To videos
  • Testimonial videos … who better than your clients to tell potential customers why you’re awesome!
  • Explainer videos that show the viewer why they need your product or service and what you can do for them.
  • Expert Interviews
  • Event Videos
  • …the list can go on and on.

Now you know why it’s important, how does it help you become a disruptor? Great question. One of the things we hear is that after creating the video and posting it (or several), they become viewed as an expert in their field. Our clients know a lot about their subject and can demonstrate that with authority on a video. Viewers can feel and sense this experience when watching. When they do, the viewer will feel confident in calling or buying.

Being a disruptor means you have to do more than know your subject matter. Being a disruptor means you have been doing what you’re doing for so long (or with enough outside experiences) to see an opportunity in the marketplace. Imagine that you have been doing your job for 15 years, you know it inside and out, and realize there is a gap in services or processes that might be taken advantage of. Imagine the expert talking about how to use this opportunity to help the consumer. Bam! Disruption begins. The person on camera suddenly becomes a person to be reckoned with.

The next time you see an opportunity in the marketplace that you can solve or fix, this might be the time to create a video and highlight your strengths! Let us know if we can help in any way.

Posted on

Why Multi-media Works

Photo from a Plum Productions Shoot

Why Multi-media Works

There are several reasons why you should use multimedia on your website. In this post we’ll cover the reasons to use multimedia, what effect it has on your Search Engine Optimization (SEO), how it affects branding, and the various types of multimedia available for use on your website.

Branding

From a broader sense, we recommend using various forms of media to strengthen your brand. This doesn’t mean add media just to add media, rather add media with purpose. If you are going to add a photo, why are you adding it? What purpose does it serve and how does it improve or amplify your branding message. The more styles you use (not necessarily on the same page) the better your branding can become.

Types of Multimedia

There are several types of multimedia you can use on your website.

  • First up are images. Whether its free stock photos, photos you’ve purchased, or photos you’ve taken yourself, photos add to your story. If you add images, there are a few rules you should follow and we’ll get to that later in the SEO section. Another form of multimedia are slideshows.
  • Slideshows that are embedded from Slideshare or other web slideshow sites can enhance your image by providing multiple images in a very compact space.
  • Videos. We obviously have a lot to say about video, but here are some things you may not have known. Videos are more likely to show up on the first page of a search engine results that that of photos. Think about that. What’s the value of having your information on the first page of search results? Video isn’t the only thing that can or will get you there, but it is more likely than a photo. This doesn’t mean you shouldn’t post photos. This post would suggest it is a mix of multi-media types that is important. Are you going to click on the video below? Probably. Will it keep you on our site for at least 3 more seconds? More than likely.
  • Audio. Podcasts, streams, etc. Audio plays an important role to some. Some people are more audible than visual. Those audibles love to listen to things (podcasts, music, etc.). Give them what they need every once in a while. Plus, this additional form of media will only help your brand if done correctly.

Time on Your Site

hourglass measuring timeOne of the benefits of having multiple forms of media on your website is that you keep people on your site longer. Longer is better in terms of SEO. Google and the like feel that the longer one spends on your website, the more informative and important it is to the visitor. If every visitor stays on your site for a minute and a half, this would suggest there was a reason for doing so. That’s where the “crawlers” and “bots” come in. They comb the website looking for reasons people stay on the site. When they find several forms of media (including video), the report back that the site is informative.

Optimizing SEO

Image of Storyboard Script SketchOne step we would recommend you take is to optimize your website as much as possible. All that means is that you tell the “bots” what they’re finding. You’re giving them a road map and overlay of your site. For example, if you’re placing a photo on the page, you should include alt text. Alt text is what should show up on the page if the photo cannot load. So if you are posting a photo of a child on a swing on a playground, the alt text might read, “Child on swing at a playground.” This applies to embedded video as well. You should also name the file (audio, video, image) with terms and words that match what it is. Google is getting smarter and smarter, and they can now process a photo and know what it is. If the name doesn’t match, it may throw out the photo or the website. Make sure the name of the file is relevant. Also, include an image description if possible. Finally, there are several other things you can do to your website to help with SEO, such as, keywording, title tags, H1 Tags, descriptions, etc. All of this is too much to get into on this post, and probably needs an SEO specialist to help you. (We know a good one if you need).

 

 

Sources: https://www.cincopa.com/blog/why-multimedia-content-is-so-good-for-your-website-and-blog/

Posted on

Do We Have to be on Camera? Why People are the MOST Important Part!

womans face

Human brains are hardwired to recognize faces. When a video has a person talking in it, customers are more likely to connect with the video. When the audience can see the human behind the voice, they are more likely to trust what you are telling them. Speech is perceived by more than just auditory cues, we take in visual ones as well.

As a species, we are hardwired to be judgmental. Many people do not trust the information they read online. A study done in 2009 found that rather than trusting the people with the most expertise in a subject, people are more likely to trust those they believe have their best interests at heart. Psychologists at Princeton discovered that in only a tenth of a second, we form impressions of strangers from their faces alone, and our brain then responds based on how trustworthy we find their face to be.

In video, it is important to note that just having a trust worthy looking person is not going to make your audience listen to the message presented in your video. Remember, speech perception relies on both visual and auditory cues. The combination of both a great speech and a trustworthy face, among other things, is what will make your video the most compelling.

So, how can you get people to want to listen to your video? There are a few items that are critical to building the trust you deserve. First, you must be authentic. Be you. Dont try to be someone you are not. If you look, sound, or feel uncomfortable, it will show, and many viewers will see, hear, and feel it. Second, demonstrate your integrity by showing us how much you believe in what you are saying. Again, if you come across as fake or phony, it will show. A good analogy is a dogs behavior when certain people walk into the room. Some people are deathly afraid of dogs and the dog can sense it immediately. We humans have learned to do something similarto sniff out false and bogus people. Some are better at it than others are, but we all have this ability. Third, people dont care how much you know, they want to know how much you care. If you are genuine in caring about your viewer, they will sense it and feel a higher level of comfort in listening to you speak. Finally, speak the truth. Dont sugarcoat or exaggeratethese all come across counter to the previous three and will completely destroy your credibility.

This can be applied to all parts of speaking, but with video, you need to be aware of more than just your speech. Your background shouldnÔÇÖt distract from your message. You are what they should be paying attention to, not the bookshelf of whatÔÇÖs happening outside the window behind you. Add text to the screen to help reinforce what you are saying. It also focuses the viewer on what you are saying and subtly tells them, ÔÇ£This is important!ÔÇØ Have confidence and be positive while on camera and use transitions when speaking. It helps the viewer follow along when you say things like, ÔÇ£Now that IÔÇÖve covered XYZ, letÔÇÖs move on to ABC.ÔÇØ This transition tells the viewer where you are and what to expect next. Sound like English class all over again? Good! It should.

Having just a trustworthy face is not enough to make people want to listen to your video; however, neither is just having a good speech. If you take the time to focus on all aspects of your video, including whatÔÇÖs in the background, what youÔÇÖre wearing, and even the music that is playing, your video will have a much better chance of being listened to and acted upon. You want to connect to your audience, so give them what they need. Comfort, trust, integrity.

As always, we coach clients how to perform better on camera during our shoots. When we have someone who is struggling on camera, we do our best to help him or her relax and speak clearly. After all, you know the subject matter, just talk as if youÔÇÖre talking to a friend. WeÔÇÖll do the rest! Let us know when youÔÇÖre ready to get started.

 

Source: Wistia Blog. (2017). Why Videos Featuring Humans are Easier to Trust. Retrieved from: https://wistia.com/blog/make-trustworthy-videos-with-humans on September 28, 2017. 

Posted on

Six More Questions You Should Ask a Video Production Company BEFORE Hiring Them

keyboard with advice key

When creating video, the production can feel like a huge undertaking. It shouldnÔÇÖt be and it wonÔÇÖt be if you hire the right video production company. There are literally 100s of video companies around you, but finding a video production company that works best with you can feel a little daunting. When hiring a video production company, you should know the answers to some basic questions before you hire them. Each question will garner an answer that will help you determine if they are a good fit or if you need to keep searching. Each question should have a purpose to support your video marketing agenda and the overall video strategy. Here are the six questions to ask before deciding on whom to hire to make your potential video:

1. Can you show me some of your work? When shooting a corporate video, for a website or for TV, seeing samples is the first thing you should ask to see. Sometimes referred to as a demo reel. During this process, the video production company should show samples from their portfolio. They should have some on their website, their YouTube and/or Vimeo page and even on their social media pages. While you view their work, you should be thinking about their quality of work, their style, and their level of skill. You might want to follow up with, “What was the marketing strategy behind this video?”

2. Do you shoot and edit something nice or do you shoot to a specific script? While most video professionals will plan the shoot out ahead of time, many do not. This question is to determine whether they are good producers, shooters, or editors. You want is all three on your video production teamwhether in one person or in a couple of people. Some video pros are very good at shooting the video, but struggle to get the edit completed on time and to your liking. Other video pros are very good at editing, but miss big opportunities during the shoot to tell your story. The key is the plan before the shoot. This is what will usually make or break a projectand when we usually get calls to fix. Crafting the right script for your video content is something you want in your video partner.

3. What can derail this project? This is a great question to find out what problems may arise during the course of your project. The answer you get might be a bit vague, but may lead to follow up questions. One of the biggest items that derail projects for us is change in scopeor scope creep. Any change in script after a shoot can severely change the scope. Remember, the script is the plan. Change the plan and you change a lot! There are several things that can derail a project: script changes, change of actors (or person on camera), change of shoot locations, adding of shoot locations, change of messagingand the list goes on.

4. When has a production gone over budget? This question is meant to trick the video production company. The answer is: it shouldnt go over budget. Keep in mind, if you have a very small budget, the video pro may not be able to do everything you want; however, the video pro should offer some insightful suggestions to get it closer to your budget. Budget should be a factor, but not the deciding factor. If the shoot is not planned and executed poorly, the final video will most likely not meet your expectationswasting your money. A larger budget doesnt always mean better videobut smaller budgets might. Here are some factors that can increase a budget: length of the shoot, including professional talent, professional narration, special music (non royalty free).

5. Can you do what you say you can do? Because creative work is subjective, their answer is something you need to consider. What you think is creative may be mundane to another. Be very clear about your expectations. If you have a vision for your video, your video producer should be able to clearly see your vision and describe some details about how theyll pull it off. Sometimes it comes down to having the right equipment for what you want in your video. Sometimes it is how the story is told. If you feel the video producer understands what youre after, you should be finenow it comes down to whether the quality matches your expectations. This is where you should be evaluating their work. Quality means having the proper sound equipment, the proper lighting, the proper framing, and an attention to detail (such as the background) can all make an impact on the final product. Look at the samples to determine if they have what it takes.

6. Have you ever missed a deadline? What happened and why? If your project is on a time constraint, ask this question. If it isnÔÇÖt and time isnÔÇÖt an issue, you may consider skipping this question. We get calls (a lot) where weÔÇÖve heard, ÔÇ£They (their video production company) have been working on this project and edit for 6 months, and IÔÇÖm fed up waiting for them to finish. Can you help us?ÔÇØ There are several different types of video, and six months may the right amount of time for some projects, but for some of the calls we get, six months is completely inappropriate. Several problems can come up during a video project and effect the project timeline. Believe it or not, one of which may be the producer, the client, the shoot, too much work to complete in a short amount of time. A good producer can to tell you how long the project should last and when you can expect completion. Keep in mind, even the best producer can miss a deadline in his or her life, but this should be very rare. If they say they have missed a deadline, find out how often it happens. This should be a good start to picking a good video production company. Listening to the answers to these questions should lead to closer to a decision about the level of work they can do and identify some problems that may come up. If you need help or have any questions, please feel free to reach out to us. We can answer any questions you have, even if we are not your video production company. We are here to help.

Want a few more questions? Check out Top 5 Questions to Ask a Video Production Company Before Hiring Them.

Posted on

Top 5 Questions To Ask a Video Production Company Before You Hire

meeting with ipad and coffee

When it comes to deciding which video production company is the best choice for your idea or project, there are several key questions to keep in mind. There are most likely a thousand questions you might have about video and the company you’re about to hire. We find that these are some of the good questions we’ve received over the past several years…and thought you’d like to know. Even if you don’t hire us, these would be good questions to have in your back pocket. Here they are (hint, number 5 is the most important):

  1. How long has the company been in the industry?  This question has a few meanings. Are you asking about longevity of the company or the people creating the video? How much experience? A good production company should be able to distinguish the two by also asking you a few questions. Sometimes hiring a company with 20 years of experience is important and sometimes this give you outdated ideas and concepts. It’s important you know what you’re looking for in this question. If you were to ask us about experience, you’d know that Jenn has many years of experience working in the video field. She’s worked at television stations and video production companies and started Plum in 2009 when she realized it was the time to do so.
  2. Are they creative?  Tough question because that’s a subjective question. What is creative to you may not be creative at all to us or to someone else. Here’s how you get past that. Find out if they are they able to provide examples of videos that took a dry subject and made it interesting? This is the sign of a strong creative. Ask them to tell you the story about how they created the idea and improved the story.
  3. What types of videos does the company produce?  Start with what you’re looking for. What type of video do you want? Interviews? Testimonials? Tours? Property? The list goes on. Once you know, ask them to show you some examples.  When you ask, keep in mind if you’re looking for a custom made video or a similar video to one they’ve already created. There are subtle differences and they should be able to distinguish between the two.
  4. What are some of the companies they have previously worked with?  Again, this begs a few questions. Are you looking to learn about what sectors they can operate in or are you looking for a fresh outside approach to marketing in your sector? If you’re looking for a company that specializes in your sector and wish to have a video that looks like everyone else in your sector, make sure you communicate that up front. If you’re looking for a fresh look that only someone on the outside would be able to create, communicate that up front…and for the same reason. You don’t have time to waste if the video production company doesn’t fit the requirements.
  5. What are some of the companies they have worked with previously? Same question, different reason for the question. You might be looking at this question and thinking, “No, I want to know what companies they’ve worked with…can they work with us?”  Also a good question. If you’re a larger company, concerns come up  like, can they be flexible, can they meet our deadlines, can they convert our message to an effective video, do they have the capability to meet our branding guidelines…and a bunch of other concerns. Have those questions ready when you start your interview.
  6. Bonus Question? How quickly can my video be completed?  Often there are specific deadlines that need to be met. Communicating that early is important because if they can’t meet your timeline, you’re wasting your time. Can a video be completed in a week or two months? That depends. It depends on the complexity of the project and a good video production company will be able to communicate with you a realistic and an aggressive timeline that you can work with. They should be able to tell you pretty quickly a general timeline and what is required to hit it. We’ve scripted, shot, and edited videos in a variety of timelines, including 6 days to 5 months, but each had requirements of the client and Plum to hit those deadlines. We find this to be the most important question one can ask when interviewing a video production company.

Need help picking a video production company? Call us. We can help. You might think we’ll just tell you to use us, but we won’t. If we’re not a good fit, that’s good to know…you’ll have just ruled out another company…we can certainly point you in the right direction.

Posted on

How Should I Measure Video Success

ipad with analytics on screen

Contrary to popular belief, when it comes to determining the success of a video, views arenÔÇÖt everything. Crazy right? ItÔÇÖs true, there are other contributing factors to consider such as: getting and setting the right key performance indicators, what are your overall marketing goals, and what is the best way to track progress on a brandÔÇÖs unique goal. Here are a few examples of how others are measuring success when it comes to video posts. The first step is to determine what the primary marketing goal is for the campaign. Typically, companies want their video advertising campaigns to increase awareness, consideration, and ultimately influence their online or offline sales. When trying to market to a target audience, consumers typically fall into one of three categories:

  1. ÔÇ£IÔÇÖm ready to make a purchase,ÔÇØ or ÔÇ£IÔÇÖm ready to give you a call to discuss;ÔÇØ or
  2. ÔÇ£IÔÇÖm not very familiar with your product, but IÔÇÖd like to learn more;ÔÇØ or
  3. Im undecided as to what to doshould I call you (or purchase online) or should I move on?

The trick is to know where your target audience is when they connect with you. Viewing their actions can solve this. Set up a digital funnel and use video to help them. Could you walk them through a series of steps via the initial video? Or should you set up a series of videos that tells them what to do at each step? Only you can make that decision.

Next, what are the indicators for each marketing goal? For example, if your goal is to raise Awareness, the number of views, impressions, and unique users are important. You might also consider how well your marketing increased awareness and how well people can remember the ad they viewed afterward. Each indicator, if measured properly, will help you determine if the video/ad was effective. This is an important initial step because it demonstrates the impression your business is portraying or is begin perceived via itÔÇÖs marketing efforts.

If Consideration is the measurement, then the indicators to measure are: view-through rates, watch times, favorability lifts, consideration lifts, and brand interest lifts. All these measurements illustrate how the brand is being perceived when viewing (positively or negatively).

Finally, the third measurement is Action. What happens after or during the view? Here are some measurements to consider: clicks, calls, signups, sales, and purchase intent lifts. When looking at these measurements through the lens of video, you must consider all brand marketing activities because video is typically not a standalone item that drives a sale. For example, many people will receive a mailer, see an ad in a flyer, visit the website, and view the video. The individual may or may not recognize that the video helped them make the sale or if it was something else they saw along the way.

Measuring the success of video is a little trickybut we like to think that the number of views, frequency of views (same person seeing the same video), watch time, favorability lift and clicks/action taken to contact are typically sufficient items to measure to begin. If we can help you with this in any way, please dont hesitate to ask!

 

Source: https://www.thinkwithgoogle.com/articles/how-identify-right-kpis-online-video.html